منابع مشابه
Impact of Service Quality Management (SQM) Practices on Indian Railways - A Study of South Central Railways
The main objective of this study is to present a framework developed for assisting Railways to monitor and control the quality of services provided to passengers. The study evaluated the passenger Rail Service quality of Indian Railways by developing SQM (Service Quality Management) model on the basis of SERVQUAL and Rail Transport quality. Three new dimensions (Service Product, Social Responsi...
متن کاملFinancial Turnaround of the Indian Railways: A case study
We analyse the factors that led to the turnaround of the Indian Railways from a low performing organisation to a high performing one. Literature on public sector turnaround provides the theoretical underpinnings. Enterprise turnaround is often ascribed to managerial leadership; we found that environmental factors (good luck) also contribute to the success. The implication of our study is that a...
متن کاملComputerised Passenger Reservation System of the Indian Railways
1.1 Highlights Railways did not set out clear milestones or targets for the switch over from BSNL channels to their own OFC network. Even where the zonal railways had chalked out action plans, these were not adhered to and the progress of switch over was very slow. Railways continued to largely rely on hired BSNL channels with recurring expenditure towards hiring of the channels even though the...
متن کاملExploiting MAS-Based Simulation to Improve the Indian Railways' Efficiency
Despite being one of the world’s largest railways networks, with a daily transportation of over 25 million passengers and 2.8 million tons of freight, the Indian Railways perform their signaling, traffic management and trains scheduling activities in a completely manual way. The lack of automation causes not only significant delays, but also frequent collisions where passengers die or remain se...
متن کاملImprovisation of Experience of Indian Railways using Sentimental Analysis
Over the past decade Indian Railways is the biggest public sector enterprise in India. Market is becoming more users oriented these days and customers' feedbacks have taken a central place. Thus, in this paper sentimental analysis has been performed on the commuters' feedback by using the concepts of polarity dictionary and sentimental orientation calculation. Each sentence has been allotted wi...
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ژورنال
عنوان ژورنال: Minutes of the Proceedings of the Institution of Civil Engineers
سال: 1889
ISSN: 1753-7843
DOI: 10.1680/imotp.1889.20757